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Customer Service Update
March 14, 2022

OCERS customer service representative

The last two years have been a challenging time for all our members, including the dedicated staff here at OCERS. Throughout the two-year pandemic, our team has continued to serve members via the myOCERS member portal, over the phone, as well as using tools such as the website, online seminars, email and traditional mail.

Even as the nation slowly returns to normal, OCERS’ staff has been faced by another challenge – a record-setting number of retirements. 

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Secure Drop Box Installed In OCERS Lobby

OCERS Drop Box

In the wake of the COVID-19 pandemic, OCERS’ staff is working remotely and is available during all regular business hours (8 a.m.-5 p.m.), Monday-Friday. The OCERS team is assisting members with all their retirement needs over the phone during this period.

Additionally, OCERS has installed a secure Drop Box for your convenience. You can now drop off paperwork, correspondence, and parcels that are within 11.5 x 7.3 x 9.3 inches in size

A few helpful notes